+442038089225

support@bitcoinsa.com

FAQ

GENERAL QUESTIONS

1. What does «Bitcoins Air» company do?

The activity of our company is aimed at the cryptocurrency mining and trading on international exchanges.

2. Is the «Bitcoins Air» company officially registered?

Yes, our company was registered in the UK in 2012. You can find all necessary documents and details on the "About us" page.

3. Where can I look up the company's official documents?

You can find the company’s legal documents in the section "About us".

4. What is mining?

Mining is the activity of maintaining a distributed platform and creating new blocks with the possibility of receiving remuneration in the form of a digital currency.

5. What is trading?

Trading is the cryptocurrency trade on international exchanges. At «Bitcoins Air» company a team of professionals deal with trade.

6. Can I be sure of the security of my data?

We guarantee to our users the protection and safety of their personal information. The site is protected from all DDoS attacks. Any transmitted data passes SSL-encryption. We have only reliable script and high-class SSL certificates.

7. How can I become a client of «Bitcoins Air»?

Becoming a Bitcoin Air client is simple. Get free registration. It takes just a couple of minutes of your time. After the registration process, you will become our user and you will be able to perform actions in the system within the established rules. For more information, see the "How to become our client" page. When you agree to the Terms of Use during the registration process, you confirm that you are an adult citizen in your state and do not violate its laws using our resource.

FINANCIAL QUESTIONS

1. What payment systems are available in your company's system?

We provide several payment systems: Perfect Money, Payeer, AdvCash, BitCoin, NixMoney, Okpay.

2. How to open a deposit?

It is very simple to open a deposit. You need to log in to your personal account by entering your login and password. Then click on "Open a deposit". You can find more detailed information on the section "How to become our client".

3. Is it possible to open more than one deposit?

Of course it’s possible, each of our clients can open an unlimited number of deposits.

4. What is the MAX and MIN amount available for withdrawal?

The minimum withdrawal amount is 1$. The maximum amount is unlimited.

5. What is the maximum and minimum amount of investment?

The minimum amount is 15$, and the maximum is 100,000$ per deposit.

6. How quickly can I get money to my deposit account?

The time of the transfer of funds depends on the rules of the chosen payment system. As a rule, the transfer is made in instant mode.

7. Is it possible to create a deposit from one payment system and withdraw funds through another?

No, it is not possible. You can withdraw your funds only through that payment system through which you created the deposit.

8. Is there any commission for withdrawing and replenishing funds?

No, there is no commission in the system. The commission is charged only by the chosen payment system.

9. When will the money be transferred to my account after the withdrawal of funds?

Funds are transferred to the client's account within two days.

10. How can I check my balance?

Check the balance by logging in to your account. You can do it at any time.

11. I have not received funds. What should I do?

First, make sure that you comply with all the conditions of the system when you withdraw funds. If everything was done correctly, contact our customer support: support@bitcoinsa.com.

12. What investment plans do you have?

We have formed several deposit plans for both mining and trading. You can find more details and our investment plans on the "Investors" page.

TECHNICAL QUESTIONS

1. How can I register on the site?

To register, click on "Register" button and fill in all the required fields. More information on the page "How to start."

2. I forgot my password. What can I do now?

To recover the password, you need to click "Forgot Password" and follow all the instructions of the system.

3. I want to create multiple accounts. Is it permissible?

No, it is not. You can register only one account in our system. Through this account you can form an unlimited number of deposits. If this condition is violated, the company has the right to block your account.

4. How can I change my payment details?

To change your payment details you need to contact the customer support: support@bitcoinsa.com.

5. How can I change the information in my account?

To change your personal information, you must log in to your account. Then click "Change account". Save the new data after editing. If any data can not be changed, you should write to our technical support: support@bitcoinsa.com.

AFFILIATE PROGRAM

1. How to become a member of the affiliate program?

In order to become a member of the affiliate program you need to be a registered user of the online platform www.bitcoinsa.com. In your personal account there is a referral link that you need to copy and invite new users in the structure.

2. Why should I become a member of an affiliate program?

You have the opportunity to significantly increase your income by forming your own team.

3. What is your affiliate program?

We provide two affiliate program statuses for users of our online platform: Partner and Representative. In the first one, you will receive 7% from each deposit of the 1st level referral, 3% from each deposit of the 2nd level referral and 1% from each deposit of the 3rd level referral. In the second program you will receive 11% from each deposit of the 1st level referral, 5% from each deposit of the 2nd level referral and 3% from each deposit of the 3rd level referral. The status of the representative is given with a personal contribution from $5000 or with a team contribution from $25,000.

4. How fast can I get the partner reward to my account?

Money will be transfered to your balance instantly. It will be credited to the purse of the payment system in which your partner opened his deposit.

5. Do I need an active deposit to participate in your affiliate program?

No, it is not necessary.

OTHER QUESTIONS

I did not find information on the topic of my question in this section.

If there is no information on your problem on this page, write to our support service: support@bitcoinsa.com.